Setting a persona is basically allowing your chatbot to have different characters. Imagine having talking to a different person for your billing flow, another for the sales, then another for support. This allows a lot more personalization in your chatbot.
Step 1
Go to Contents > Personas > Click “+New Persona” then enter a name and an avatar (optional).
Step 2
Set it up on your flow builder
Result
If you noticed, the avatar has changed and your conversation is handled by the persona “Sarah”.
