Different social channels support different message types. here is a list of social channels and a list of message types they support.
| Messages | Question | |
|---|---|---|
| Facebook Messenger | Cards; image; Audio, Video, File, Location, product, shopping cart, dynamic content; delay; facebook feedback; One time notification, recurring daily; recurring weekly; recurring monthly | Text, number, email, URL, phone number, date, date time, multiple choice, image, audio, video, file. |
| Text, Cards, image, dynamic content, product, shopping cart, for each, delay | Text, number, email, URL, phone number, date, date time, multiple choice, image, audio, video, file. | |
| Telegram | Text, Cards, image, Sticker, audio, video, file, location, dynamic content, product, shopping cart, for each, delay | Text, number, email, URL, phone number, date, date time, multiple choice, image, audio, video, file, location |
| Google Business Messenger | Text, cards, image, audio, video, file, location, dynamic content, product, shopping cart, for each | Text, number, email, URL, phone number, date, date time, multiple choice |
| Slack | Text, cards, image, audio, video, file | Text, number, email, URL, phone number, date, date time, multiple choice, image, file |
| SMS | Text, image | Text, number, email, URL, phone number, date, date time, multiple choice |
| Voice | Text, audio | Speech, DTMF, record, transfer, payment |
| Text, image, audio, video, file, wx_news, mini card | Text, number, email, URL, phone number, date, date time, multiple choice, image, audio, video, file, location | |
| Text, cards, image, sticker, audio, video, file, location, dynamic content, product, shopping cart, for each, template message, product catalog message | Text, number, email, URL, phone number, date, date time, multiple choice, image, audio, video, file, location | |
| Intercom | Text, image, audio, video, file, location | Text, number, email, URL, phone number, date, date time, multiple choice, image, file |
| Jivo Chat | Text, image, audio, video, file, location | Text, number, email, URL, phone number, date, date time, multiple choice, image, file |
| Chatwoot | Text, cards, image, audio, video, file, location, dynamic content, product, shopping cart, for each | Text, number, email, URL, phone number, date, date time, multiple choice, image, file, audio, video |
| Line | Text, cards, image, audio, video, location, dynamic content, product, shopping cart, for each | Text, number, email, URL, phone number, date, date time, multiple choice, image, file, audio, video, location |
| Viber | Text, cards, image, audio, video, file, location, dynamic content, product, shopping cart, for each | Text, number, email, URL, phone number, date, date time, multiple choice, image, file, audio, video, location |
| Web Chat/Omni channel | Text, cards, image, sticker, audio, video, file, location, dynamic content, product, shopping cart, for each, template message, product catalog message, Facebook feedback; One time notification, recurring notification(daily, weekly, monthly) | Text, number, email, URL, phone number, date, date time, multiple choice, image, file, audio, video, location |
| VK | Text, cards, image, audio, video, file, location, dynamic content, product, shopping cart, for each | Text, number, email, URL, phone number, date, date time, multiple choice, image, file, audio, video, location |
