This guide explores the functionalities of ihakimi’s Google My Business Review Management Actions, allowing you to effectively manage your online reputation directly through ihakimi.
- Connecting with Google My Business
- Connect your Google My Business account in the Google channel and link it to a bot
Full connection tutorial here: Google Business Messenger
- Inserting the Action Node into your flow
Insert an Action Node into your flow and go to Advanced Actions
Select Google My Business API
- Google My Business API Features through ihakimi’s Action Node
This guide clarifies the functionality of Google My Business API Actions on ihakimi Platform, providing a clear understanding of each action’s purpose.
- List Reviews: Get a list of up to 50 reviews associated with your Google My Business listing.
- Get Review: Obtain details about a specific review on your Google My Business list
Description of the JSON fields received:
- reviewId: Unique identifier for the review.
- reviewer: Object representing the reviewer, with these fields:
- profilePhotoUrl: URL of the reviewer’s profile photo.
- displayName: Display name of the reviewer.
- starRating: Star rating of the review, can be one of:
- ONE
- TWO
- THREE
- FOUR
- FIVE
- comment: The reviewer’s comment about the ad.
- createTime: Date and time the review was created.
- updateTime: Date and time the review was updated.
- name: Name of the review.
Here’s a JSON example :
{
“reviews”: [
{
“reviewId”: “12345”,
“reviewer”: {
“profilePhotoUrl”: “https://example.com/profile.jpg“,
“displayName”: “John Doe”
},
“starRating”: “FIVE”,
“comment”: “This is a great ad!”,
“createTime”: “2024-04-22T22:10:00Z”,
“updateTime”: “2024-04-22T22:10:00Z”,
“name”: “My first review”
},
{
“reviewId”: “67890”,
“reviewer”: {
“profilePhotoUrl”: “https://example.com/jane.jpg“,
“displayName”: “Jane Smith”
},
“starRating”: “FOUR”,
“comment”: “This ad is pretty good.”,
“createTime”: “2024-04-22T22:10:00Z”,
“updateTime”: “2024-04-22T22:10:00Z”,
“name”: “My second review”
}
],
“averageRating”: 4.5,
“totalReviewCount”: 2
}
- Reply to Review: Reply directly to reviews left on your Google My Business listing.
- Delete Review Reply: Remove a reply you’ve previously posted to a Google My Business review.
