We introduce Collaborators, a feature designed to enhance teamwork, improve response time, and provide more efficient customer support.
Why Use the Collaborator Feature?
This game-changing feature allows you to:
- Up to 5 users can now work on the same conversation simultaneously
- Boost teamwork by enabling multiple agents to collaborate.
- Improve response time for customer queries.
- Provide efficient customer support, especially when team input is necessary to resolve issues.
How to Enable the Collaborator Feature
- Navigate to Workspace Settings.
- Scroll down to find the Collaborator Settings and toggle it ON.
How to Use the Collaborator Feature
- Open any chat or conversation.
- On the right sidebar, just above the user profile, click the “Add Collaborators” button.
- Add the agents who need to collaborate on the conversation.
New Filters for Collaborative Conversations
Previously, ihakimi offered filters like “All Conversations” and “Assigned to Me” Now, there’s a new filter specifically for collaborative conversations: “Collaborating”
- Select this filter to view conversations where you’re a collaborator but not necessarily the primary owner.
- This helps team members quickly identify and manage shared conversations.
Collaborator Management Actions
Navigate to Basic Actions to:
- Add a Collaborator
- Remove a Collaborator
- Remove All Collaborators
