The AI agent on the webchat channel now has the ability to suggest follow-up questions based on user interactions.
There are two settings available:
- Auto suggestion
- Generates follow-up questions solely based on the user’s query.
- May not always include all relevant AI agent knowledge, as it focuses only on the user’s input.
- Include Agent Skills & Service Information
- Enhances follow-up suggestions by incorporating the agent’s predefined skills and business-related data.
- Ensures that suggested questions align with the AI agent’s expertise and available business information.
