General Settings

How to Access the General Settings Panel

To access the General Settings panel in ihakimi, follow these steps:

1. Enter Your Bot: Navigate to the specific bot you want to configure.
2. Go to “Settings”: In the left sidebar menu, click on “Settings”.
3. Select “General”: Within “Settings”, click on the “General” option.

Note: Only the workspace owner can configure this setting.

See the image below for visual guidance:

Bot Users Limit

• Description: Sets the maximum limit of bot users. If the value is 0, there is no limit.
• Access: Only the workspace owner can configure this setting. If a user does not see this setting, it means they are not the workspace owner.
• How to Configure:
  1. Navigate to the “Bot Users Limit” section.
  2. Use the “+” and “-” buttons to adjust the user limit.
  3. Click “Save” to save the changes.

Bot Users Auto Cleanup

• Description: Automatically removes bot users who have not interacted within a specified period. If the value is 0, there is no cleanup.
• How to Configure:
  1. Navigate to the “Bot Users Auto Cleanup” section.
  2. Set the number of days after which inactive users will be removed.
  3. Add specific conditions if needed (e.g., delete users with certain tags).
  4. Click “Save” to save the changes.

Notes:

• If no specific conditions are set, users will be removed based on the last interaction time.
• For more details, a video tutorial is available at this link:

Paused Bot Automation Option

• Description: Defines the behavior of automations and messages during the conversation pause.
• How to Configure:
  1. Navigate to the “Paused bot automation option” section.
  2. Select one of the options:
     • Messages from agent, trigger and smart delay will be sent: During the pause, smart delay and triggers will continue to be working.
     • Only messages from agent will be sent: During the pause, only messages sent by the agent will be sent; all automations, triggers and smart delays will be stopped.
  3. Click “Save” to save the changes.

Bot Start Flow

• Description: Sets the default start flow of the bot.
• How to Configure:
  1. Navigate to the “Bot Start Flow” section.
  2. Select the desired default flow (default is “Main Flow”).
  3. Click “Save” to save the changes.

If you need further assistance, please submit a ticket at [email protected]