CASE STUDY
Baa Creation
CASE STUDY
Al Mamourah Tailoring
Two WhatsApp Numbers, One Place for Campaigns: How Al Mamourah Tailoring Handles Customer Outreach
WhatsApp Bulk Campaign Management was an important requirement for Al Mamourah Tailoring. As a uniform manufacturer working with customers across different industries, the company wanted a better way to run campaigns through its two WhatsApp numbers while continuing to grow its customer database.
With ihakimi, Al Mamourah Tailoring brought both WhatsApp numbers into one platform and gained the flexibility to maintain unlimited contacts. The setup gives the company a practical way to prepare campaigns, choose recipients, and send messages in bulk without having to handle every customer conversation individually.
Client Background
Al Mamourah Tailoring is a UAE-based uniform manufacturing and tailoring company with operations in Ajman and Ras Al Khaimah. With over 15 years of experience, the company provides customized uniforms, corporate workwear, and professional clothing for businesses in hospitality, healthcare, education, security, and industrial sectors. Its services also include garment manufacturing, embroidery, printing, and bulk uniform production.
Working with businesses from different industries means dealing with customers who have varying requirements. A hospitality business may need staff uniforms, while a healthcare organization or industrial company may require entirely different products. Keeping these customers informed about the company’s offerings and business updates requires regular communication.
Al Mamourah Tailoring was using two WhatsApp numbers for its communication activities. It wanted to manage bulk campaigns through both numbers while continuing to expand its customer database without a fixed contact limit.
The company chose ihakimi for WhatsApp Bulk Campaign Management, bringing both numbers into one platform and giving its team a single place to maintain contacts and manage campaigns.
Challenges
Al Mamourah Tailoring wanted to make bulk customer communication easier to manage as its contact database and messaging requirements grew.
Managing Two Numbers
With two WhatsApp numbers in use, the team needed a clear way to choose the right number and manage outgoing campaigns.
Expanding Contact Lists
As new customers were added, the company wanted to maintain its database without worrying about a fixed contact storage limit.
Sending Bulk Messages
Sending the same information to multiple customers individually was not practical for the company's recurring WhatsApp campaigns.
Selecting Customer Groups
Serving customers across different industries meant the team needed to organize contacts and select recipients for each campaign.
Preparing Campaigns
Every campaign required the team to prepare its message, review customer contacts, and choose recipients before distribution.
Tracking Campaign Activity
The company needed access to campaign information and available delivery statuses to keep track of outgoing customer messages.
Solution
WhatsApp Bulk Campaign Management gave Al Mamourah Tailoring a way to handle its messaging requirements without switching between separate processes for each WhatsApp number.
Through ihakimi, both numbers were connected to the same platform. The company can maintain customer contacts, prepare broadcast messages, and select the number and recipients for a campaign.
One of the key requirements was contact capacity. With unlimited contact storage, Al Mamourah Tailoring can continue adding customers to its database without having to remove existing contacts to make space for new ones.
The combination of two connected numbers, contact management, and bulk messaging gives the team a straightforward way to carry out regular WhatsApp campaigns. It also means future campaigns can be prepared using the customer information already available in the system.
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More Benefits
ihakimi gives Al Mamourah Tailoring more flexibility in managing customer communication beyond bulk message distribution.
Unlimited Contacts
Unlimited contact storage allows the company to maintain its customer database as its business relationships grow.
Campaign Tracking
The team can review campaign activity and available delivery statuses, making it easier to keep track of messages that have been sent.
Two Connected Numbers
The team can work with two connected WhatsApp numbers through one platform instead of managing their campaign activities separately.
Recipient Selection
Customer contact lists can be maintained and selected according to the communication requirements of each campaign.
Implementation
ihakimi was configured around Al Mamourah Tailoring’s requirements for WhatsApp Bulk Campaign Management across two numbers.
Two WhatsApp numbers were connected to ihakimi so the company could manage outgoing campaigns through the same account.
Unlimited contact storage was made available, allowing the business to maintain and expand its customer database without a fixed contact limit.
Customer contact lists can be organized in ihakimi, allowing the team to select recipients for different WhatsApp campaigns.
The team can prepare campaign messages, select recipients, and choose the connected WhatsApp number to use for distribution.
WhatsApp campaigns can be sent to eligible recipients in bulk, subject to the platform’s messaging and template requirements.
Campaign information and available delivery statuses can be reviewed, while saved contacts can be used when preparing future campaigns.
Results
Al Mamourah Tailoring now uses ihakimi for WhatsApp Bulk Campaign Management, with both its WhatsApp numbers connected in one place to handle bulk messaging activities.
The team can prepare campaigns and select customers from its contact database rather than relying on individual message distribution. This is particularly useful when communicating information to many customers who may belong to different business sectors.
Unlimited contact storage also addresses an important requirement for the company. As new customers are added, the existing database can be maintained without a fixed storage restriction within ihakimi.
The result is a WhatsApp campaign setup that fits the company’s current communication needs and leaves room for its customer database to grow.
Key Data Analysis
The implementation highlights four practical outcomes of WhatsApp Bulk Campaign Management for Al Mamourah Tailoring.
- 2 Connected Numbers: Both WhatsApp numbers are connected to ihakimi, allowing the company to manage outgoing campaigns from one account.
- Unlimited Contacts: The company can continue adding customer contacts without a fixed storage limit as its database grows.
- Bulk Message Distribution: WhatsApp campaigns can be sent to selected eligible recipients without sending messages individually.
- Campaign Visibility: The team can review campaign activity and available delivery statuses to keep track of outgoing customer messages.
Challenges
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Client Testimonial
Conclusion
With ihakimi’s WhatsApp Bulk Campaign Management, Al Mamourah Tailoring can manage campaigns across two WhatsApp numbers while accommodating its growing customer database. The setup brings multi-number access, unlimited contact storage, and bulk messaging into one account.
The company can now use the same setup for its ongoing campaigns while continuing to add customer contacts as needed. For businesses managing large customer lists across multiple WhatsApp numbers, this case shows how the right messaging setup can make day-to-day campaign work easier to handle.
Next Steps
To explore the potential of CRM automation for your enterprise, reach out to ihakimi at the following contact information: