How to Use ihakimi?
Learn how to set up ihakimi and start managing your business communication from one place.
What You’ll Learn
- How to set up your account
- How to connect your communication channels
- How to view and manage messages from all connected channels
- How to start using basic automation
Step-by-Step Guide
1. Create Your Account
Sign up on ihakimi and log in to your dashboard.
2. Connect Your Channels
Link platforms like:
- Facebook Messenger
- Telegram
- Website
- TikTok
- WebChat
- Voice
- SMS
- Slack
- Viber
- Line
- Intercom
- VK
This allows ihakimi to bring all your conversations into one system.
3. Set Up Your Inbox
Once your channels are connected, all incoming messages appear inside your unified inbox, giving you full control over every conversation.
You can:
- View messages from all platforms in one place
No need to switch between apps; everything comes into a single dashboard. - Reply to conversations instantly
Respond manually or use quick replies to save time. - Assign chats to team members
Direct conversations to the right person based on role or responsibility. - Track conversation status
Mark chats as open, pending, or resolved to stay organised. - Add internal notes
Leave notes for your team without the customer seeing them. - Filter and search conversations
Quickly find chats based on keywords, customers, or status. - Use labels or tags
Categorise conversations (e.g. lead, support, VIP) for better tracking.
4. Enable Basic Automation
Start with simple automations to handle repetitive conversations and respond instantly.
You can set up:
- Welcome messages
Automatically greet users when they message you for the first time. - Auto-replies
Respond instantly to common questions without manual effort. - Keyword-based responses
Trigger specific replies when users send certain words (e.g. “pricing”, “location”, “services”). - Away messages
Inform customers when your team is unavailable. - Basic conversation flows
Guide users step-by-step with simple automated replies.
5. Test Your Setup
Send test messages from different platforms to make sure everything is working properly and messages are being received correctly.
Pro Tips
- Start with simple automations before building complex flows
- Focus on frequently asked questions first
- Keep your responses clear and natural
Common Use Cases
- Managing all customer messages in one place
- Responding faster to inquiries
- Reducing missed messages
- Organising team communication
Next Steps
- Set up your first automation flow
- Explore AI-powered replies
- Assign conversations to your team